Returns & Warranty
Shipping
How long does processing take?
Orders are processed within 1–5 business days (Monday–Friday, excluding public holidays). You’ll receive a confirmation email with tracking details once your order has shipped.
How much is shipping?
Shipping costs are calculated at checkout based on your location and the weight of your order.
Do you ship internationally?
Currently we only ship within Australia. If you’re outside Australia, please contact us at hello@leisawharington.com.au for a custom shipping quote.
How long does delivery take?
Standard Australia Post delivery takes 2–5 business days.
Who delivers my order?
We use Australia Post. Tracking details will be emailed to you so you can follow your delivery.
Returns & Exchanges
Can I return my order?
Yes, returns are accepted within 7 days of delivery, provided items are unused, undamaged, and in their original packaging.
Please note: customised or special-order items are non-refundable.
How do I return an item?
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Email us at shop@leisawharington.com.au with your order number and reason for return.
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Repack the item securely in its original packaging.
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Send it to:
Leisa Wharington
The Studio & Co.
545 Mornington-Tyabb Rd, Moorooduc,
3977 Victoria, Australia
Who pays for return shipping?
Return shipping is at the customer’s expense unless the item is defective or we made an error with your order.
We recommend using a trackable service or adding insurance, as we cannot guarantee receipt of returned parcels.
Refunds
When will I receive my refund?
Once your return is received and inspected, we’ll notify you by email. If approved, refunds are processed to your original payment method within 5–10 business days.
Are shipping costs refundable?
No, original shipping costs are non-refundable.
What if I received a free gift with my order?
If your purchase included a gift with purchase, the gift must also be returned. If not, the value of the gift will be deducted from your refund.
Exchanges
How do I exchange an item?
To exchange, simply:
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Return your item for a refund
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Place a new order for your preferred size, colour, or style.
For questions, contact us anytime at shop@leisawharington.com.au